Frequently Asked Questions
Everything you need to know about your Ole Glow journey, from shipping to skincare routines.
How can I track my OLEHENRIKSEN order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also log into your account on our website to view your order history and current status.
What is your return policy?
We want you to love your glow. If you are not completely satisfied with your purchase, you can return products within 60 days of the purchase date for a full refund. Please note that original shipping fees are non-refundable.
Are OLEHENRIKSEN products cruelty-free?
Yes, OLEHENRIKSEN is proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we do not ask others to test on our behalf.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please visit our Shipping Policy page for a full list of available countries and estimated delivery times.
How do I know which products are right for my skin type?
Each product page includes a 'Skin Type' section to guide you. You can also take our online Skin Quiz or contact our Glow Experts for a personalized consultation to build your perfect routine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Afterpay for interest-free installments on eligible orders.